This means that they have something Office related open. Note: They may get an error saying that the folder is open or in use by another user or program. Then, go ahead and close the Credential Manager.Ĭ:\Users\username\AppData\Local\Microsoft\Office\SpwĬ:\Users\username\AppData\Local\Microsoft\Office\16.0\OfficeFileCache You’ll need to do them one at a time by clicking the down arrow next to each credential and then clicking remove. Then click on “credential manager.” Remove all web credentials and then tab over to the windows credentials and remove each of them. Remove all the stored credentials in the credentials manager (Control Panel > Credentials Manager) – Do this by typing in “credential manager” in the search bar. To fix this there are a few steps that need to be taken. The resolution given by their Office365 vendor is cumbersome - I'll copy the whole thing here and delineate it with bars: if the problem continues, please get in touch with your helpdesk".īTW, they don't have a lot of documents - they are just getting started, so it's probably only a couple of hundred files at this point in just a handful of directories. The resolution listed is "The sync should complete soon. The error is "we're syncing your files, but it's taking longer than usual". We are getting frequent sync errors, like this: We're using OneDrive for business to keep their document store. No workgroup (they all work from their homes), no domain. I have a small business, 4 employees each using new laptops, Windows 10 Pro.
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